Robust cyber security service that will fortify your business.
Strategic IT management services for your small and midsized business.
Efficiently managed cloud services without the headaches.
IT projects delivered with precision and efficiency.
Tailored business communication services to connect with ease.
Ensure your firm is secure and compliant.
Focus on patient care while we focus on your IT.
Grow your legal practice with proven IT solutions.
Establish consistent IT in your mining operations.
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tailor-fit IT.
Get projects done efficiently and securely.
Meet your friendly neighbourhood IT guys and gals.
Discover how we became an IT company that gets you.
Find out what we do outside of our IT work.
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Recognitions and awards we’ve earned over the years.
Start your IT career with one of the best MSPs in Australia.
Need a hand with your IT and security issues?
Poor IT help desk support and communication issues are a match made in hell when it comes to disastrous tech experiences that impact your daily operations and productivity.
OSIT’s help desk support services are the ones you’ll need for all your IT struggles, as they’re designed to help, not just impress. OSIT’s help desk support services are designed to assist, not just impress. Our team of certified IT engineers is ready to provide fast, reliable, and effective support to help you get back to business as soon as possible.
Oh, and did we also mention that we are ISO 9001 Quality Management certified? This means we ensure that you get the utmost help desk service quality that we can provide. So, whether you're facing cyber security issues, backup synchronisation problems, difficulties accessing SharePoint remotely, or printer malfunctions, our Help Desk Engineers are here to restore your productivity.
We are available 24/7, 365 days a year, with engineers on standby, ready to assist you whenever you need it. Business doesn’t sleep, and neither do we.
Are ongoing technical issues slowing your team down?
Looking to improve overall IT performance?
Frustrated by response and resolution delays?
Need help from skilled IT professionals?
Spending too much time and money on IT problems?
Users we provide IT desk support services for
Organisations receiving our IT support
Devices currently supported for SMEs
of providing help desk services to Australian businesses
When we say that we are an IT help desk service you can rely on, we mean it. Literally!
Like Batman, we have our communication channels to use whenever you’re in an IT pickle. But unlike Batman, you can reach us through multiple channels whenever you’re in an IT bind.
We’ve established various channels and even a Support App to make it easy for you to contact us for any help desk inquiries and to track the progress of your requests. Think of the convenience you’d enjoy in choosing your preferred method of communication for your IT needs, along with faster response and resolution times, so you have one less worry.
Whether you’re working in a bustling city office in Sydney, from your home in Melbourne, or a remote mining operation north of Perth, you can reach out to us via phone, the OSIT support app, email or text.
We make your need for IT help desk services as convenient as possible.
Speed and reliability is our middle name. Our experienced and certified IT help desk engineers are always on standby to provide assistance so you can focus on your work with minimal interruptions.
Contacting help desk support should never be complicated. You’ll have a dedicated support team so you talk to the same people who built your IT infrastructure.
We prioritise making the help desk support process convenient for you. From ticket submission to resolution, we guarantee a smooth, hassle-free experience.
We proactively monitor and maintain your data to prevent IT issues from disrupting your operations and effectively eliminate potential problems before they arise.
With a dedicated IT help desk team, you can minimise financial setbacks from downtime, slow networks, and non-functioning IT assets, all while receiving high-quality support.
IT-related issues can occur at any time, often at the most inconvenient moments. Our teams are available around the clock to provide reliable help desk support whenever you need it.
Our average response time to IT help desk requests is within 18 minutes, far exceeding the typical 4 to 8 hours for other managed service providers in Australia. We prioritise addressing your IT issues promptly.
Experiencing system failures and data loss? Our IT engineers can restore your SME quickly and securely, with all the other precautions needed to reduce the likelihood of future incidents.
Take a proactive approach to your IT with one of Australia’s leading IT providers.
Get IT help whenever you need it. Reliable support is always available in an IT emergency.
Unlock business opportunities — from help desk to cyber security — with an IT manager.
The key to smoother operations is an IT system that’s always up and running. So once a tech emergency happens, you’d always have an IT help desk support on standby, ready to save the day.
At Office Solutions IT, we prioritise consistency with a team of reliable experts who provide transparent communication, long-term solutions, and comprehensive support so you can focus on your core business activities - all at a reasonable (and transparent) rate.
An IT help desk service you can trust doesn’t always have to be expensive. You shouldn't have to compromise quality support due to budget constraints.
That’s where Office Solutions IT comes in.
Whether you’re a small family business with a tight IT budget or an SME needing additional IT support, we offer tailored and reasonably priced services, regardless of the type of support you require. Our team of fast, friendly, and certified IT help desk engineers is ready to assist you anytime, anywhere.
It’s only understandable that you’d only leave your IT systems in the hands of certified professionals who are experienced in solving various IT problems and maintaining business momentum. That’s what we feel as well, and we know you only deserve the best for your SME, which is why we employ certified IT help desk support engineers who are ready to assist in tech emergencies or for routine system maintenance.
Our IT engineers are experts you can rely on, with expertise in areas such as hardware, software, cybersecurity, and communication across different industries. You can trust that you’ll receive the support you expect thanks to our commitment to your success.
If you have a unique IT setup, our vCIO and engineers are equipped to provide customised, business-grade solutions and support tailored for Australian SMEs.
Every SME comes with its own unique set of IT needs. At OSIT, we make it our mission to deliver personalised support, from help desk assistance to cybersecurity to ensure that your IT system generates the results you desire.
Forget one-size-fits-all IT support. Choose a team that understands your systems inside and out. You deserve a help desk provider that can adjust to your needs and keep your technology running smoothly. Our certified IT help desk support engineers have made a positive impact on SMEs across Australia due to the customised and timely support we offer.
Every second counts when tech issues arise. Lengthy downtimes can have significant consequences, especially for growing SMEs.
While the average response time for Managed Service Providers is often 4 to 8 hours, Office Solutions IT prides itself on an industry-leading average response time of just 18 minutes.
We’re all about efficient and effective IT support – we don’t just respond to issues, we resolve them so you can stay ahead in your industry.
Never settle for long wait times or slow fixes. Be with a Managed Support Provider that cares.
Aigle Royal relocated to a new office and partnered with OSIT to ensure a smooth transition, reliable help desk support, and a fully upgraded IT environment—with minimal disruption to their operations.
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Epigroup had outgrown its IT setup and needed to expand its capabilities and improve security. OSIT implemented a managed IT package with help desk support to ensure consistent performance.
Read Case Study
Located in a remote mining site, Leichhardt required managed IT services and cyber security services to support its operations. They contacted OSIT for tailored IT solutions and help desk support.
Read Case StudyCheck out our recent blogs below, or browse our full range of IT services articles for more insights, guidance and support content.
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