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Managed IT Support

ISO-Certified Managed Service Provider for Australian SMEs

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Proactive Managed IT Support that Lets You Stay Ahead of the Curve

Stop reacting to IT issues. Start averting them and making your IT resources and budget work harder, with one of Australia's leading IT support providers.

Experience unmatched managed IT support services from OSIT, with a dedicated team available to support your IT day in, day out. And with pricing that’s guaranteed to give more bang for your IT buck, you can get off the back foot and spend less time counting the productivity cost of fighting IT fires, and more time fighting for market share.

We offer a wide range of managed IT support services for Australian businesses, including co-managed IT solutions that complement your in-house IT resources. Our expertise extends to cybersecurity and disaster recovery, as well as IT reporting and management, all aimed at helping you enhance your IT return on investment (ROI) and productivity.

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500+

500+

Clients we support with managed IT services.

Managed devices 35000+

35,000+

Devices in Australia we manage daily, 24/7.

100+

100+

IT experts are ready to ensure you’re up and running.

Managed IT Services Trusted by Australian Businesses

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Forward-thinking Managed IT Support Services for Australian SMEs

Forward-thinking Managed IT Support Services for Australian SMEs

A proactive managed IT service provider makes all the difference from having a barely working IT system to a powerhouse that hums in dollars and ROIs.

Never settle for reactive IT ever again. Get an IT ecosystem that’s managed by an ISO-certified managed IT service provider that prioritises quality, security, and innovation.

Got unique tech challenges?

With a managed IT support built for Australian SMEs, our IT engineers are experienced in the daily grind and IT struggles that local SMEs face. So not only do we ensure your IT is humming along with your goals, but you get to have a local team that you can call anytime for IT emergencies.

✔️ Tailored IT Solutions

✔️ Australia-based IT Engineers

✔️ Compliant with Business Standards and Regulations

Improve Your Business with Managed IT

Stay Up & Running with Our Managed IT Support Services

Our range of managed IT services means we’re able to cherry-pick the best and brightest services for your business, so you get all the IT support you need, without paying for stuff you don’t.

  • Monitoring-Blue-01

    Monitoring

    Our monitoring agent means we’ve got one eye on the health and performance of your laptops, desktops and servers all day, every day.

    Never get caught out

    But there’s more to monitoring your IT setup than letting you know when your computer has too many tabs open.

    From backup data verification and Anti-Virus updates to password policies, resolving misconfigured emails and automatic Windows updates, we’ll set up automated system tasks and services that monitor the status of your entire managed IT setup, so we’re aware of potential issues before they disrupt your business.

    And if there’s an issue, we’ll get working on it - before you even know it. “Yeah, yeah”, you say, but we mean it. In fact, here's a snapshot of everything we’ll monitor so you don’t have to.

    Why you might want this:

    ✔️ Live monitoring

    ✔️ Hassle-free updates

    ✔️ Stay one step ahead of downtime

    INCLUDED WITH MANAGED SERVICES AGREEMENT
    Get Free Quote
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  • Maintenance-Blue

    Maintenance

    Maintenance is so much more than rolling out automatic updates and ensuring the green lights are flashing. Allow us to show you what a 360˚ proactive view of your IT maintenance looks like.

    Evergreen IT

    From the complex infrastructure at the core of your business right down to the real-time optimisation of business-critical software applications you use daily, our managed IT support includes routine audit, test, update, configure and document every aspect of your IT environment all day, every day.

    This is why our IT maintenance doesn’t just stop at getting your IT ducks in a row; it keeps them there too.

    From backup restoration tests and server documentation to audits of your antivirus policies and software licences, we’ll even leverage our historical incident data to identify issues proactively and apply system modifications to improve your IT environment before they cause costly downtime.

    Every time your IT hardware or software changes or updates, your business needs to, too. The good news is, with a dedicated support team across every aspect of your IT maintenance – software, hardware, updates, service packs, documentation, audits, configurations, account management and best practice standards – you have nothing to do or worry about.

    Why you might want this:

    ✔️ Proactive system optimisation

    ✔️Backup restoration tests

    ✔️Best practice standards

    INCLUDED WITH MANAGED SERVICES AGREEMENT
    Get Free Quote
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  • Updates-Blue

    Updates

    Keeping up to date with the hundreds of software updates can be a time-consuming inconvenience. The good news is that for as long as your software is supported, we’ll do it for you!

    Stay up to date

    No headaches. Just seamlessly updated software, ready to go, whenever you need it. That’s how our managed IT support services work!

    Why you might want this:

    ✔️ Improve productivity

    ✔️ Reduce security vulnerabilities

    ✔️ Consistent business systems

    INCLUDED WITH MANAGED SERVICES AGREEMENT
    Get Free Quote
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  • Cyber Security-Blue

    Cyber Security

    Securing your data requires proactive planning and expertise to execute effectively. Fortunately, you can have a team of managed IT security experts to handle it for you, so you can concentrate on running your business!

    Fortify your cyber defences

    Managing your IT involves ensuring that your data remains secure and accessible.

    Need someone to manage your security strategies? Our IT experts can take that burden off your shoulders by implementing tailored managed IT security services so you can focus on your bottom line without the stress of navigating cybersecurity complexities.

    Why you might want this:

    ✔️ Reduce security vulnerabilities

    ✔️ Improve uptime and security posture

    ✔️ Ensure business continuity

    PER USER FEE ON MANAGED SERVICES AGREEMENT
    Get Free Quote
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  • Helpdesk-Blue

    Helpdesk

    When your IT stops working, so do you. We get it. And our helpdesk gets onto it immediately.

    Uptime is everything

    If an IT issue comes out of left field, we’ll be available to restore normal business operations as quickly as we can. And if there’s a recurring or deep-seated issue, we’ll work on it in the background and provide you with a breakdown of our long-term recommendations. But the immediate goal of our IT managed support services is to get you back in business ASAP.

    Why you might want this:

    ✔️ Rapid Response IT Support

    ✔️ Prioritised incident resolution

    ✔️ IT support you can count on

    PER USER FEE OR ON-DEMAND HOURLY RATE
    Get Free Quote
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  • Service Requests-Blue

    Service Requests

    IT support isn’t always about fixing stuff. Sometimes you just need to make a change to your existing hardware, software, services or configurations.

    Managed IT (and support) in Australia you can count on

    Do you want to change someone’s name? Give them access to something else? Retire an old computer? Or remove some software? That’s called a service request, and we are available to take that off your plate. Relax knowing you have all the managed IT support you need to get the job done.

    Why you might want this:

    ✔️ IT requests on tap

    ✔️ Hassle-free hardware and software management

    ✔️ All the IT support you need to get the job done

    PER USER FEE OR ON-DEMAND HOURLY RATE
    Get Free Quote
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  • Install or New-Blue

    Install or New

    Getting new IT equipment installed in the office can be exciting, but we don’t just make sure your IT equipment looks good. IT must feel good too.

    Right-first-time-every-time

    When we roll out new hardware, software, services or configurations, we make sure that it works – immediately.

    From configuring new equipment and adding new software, services or features, to creating new user accounts and profiles, we’ll test the new setup, in forensic detail, ensuring a seamless rollout - with no needless hiccups.

    Why you might want this:

    ✔️ IT Installation

    ✔️ IT that works from day one

    ✔️ Business compatibility assurance

    PER USER FEE OR ON-DEMAND HOURLY RATE
    Get Free Quote
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  • After Hours Helpdesk-Blue

    After Hours Helpdesk

    While our standard business hours are from 7:30 to 17:30 WST (excluding public holidays), our add-on after-hours service means we’re here for you 24/7.

    Times up for downtime

    But aren’t all superheroes available outside regular business hours?

    So, if you need assistance while working out of hours, we’ll be around to save the day - or night. We’ll even wear a cape if you ask nicely.

    Why you might want this:

    ✔️ Rapid-response IT support

    ✔️ 24 Hours a day

    ✔️ 365 Days a year

    PER USER FEE OR ON-DEMAND HOURLY RATE
    Get Free Quote
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  • Scheduled Visits-Blue

    Scheduled Visits

    From installing machines and performing maintenance to carrying out emergency repairs, many reasons and situations may require an IT technician to visit you on-site.

    IT support that checks in on you

    In all cases, it is essential to take full advantage of having an expert present on your site. A part of our managed IT solutions in Australia is that we make sure that every visit from our IT technician is productive, informative and effective whilst adhering to the industry-specific COVID-19 safety plans and guidelines.

    Why you might want this:

    ✔️ On-site IT support

    ✔️ Recurring IT engineer visit

    ✔️ For client sites within 50km from an OSIT office

    MANAGED SERVICES AGREEMENT PREREQUISITES APPLY
    Get Free Quote
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“I can’t fault OSIT’s rapid-response IT support. If we report an issue, they’re there straight away, finding a way to get me back online. It’s so reassuring, and definitely one less thing to worry about.”

Lee Pinkerton - Cape Bouvard Investment
Talk To Managed IT Experts

Other IT & Cybersecurity Services Australian SMEs Benefit From

Stay ahead of trends

Virtual CIO

Start your digital success with an IT expert leading the way.

learn more
 Get Proactive IT 
Cyber Security

Cyber Security

Protect your SME against cyber threats and disasters 24/7.

learn more
 Secure Your Data 
IT Projects

IT Projects

Deploy your IT projects robustly and cost-effectively.

learn more
 Enhance Your IT 

A Managed IT Support That Works the Way it Should

Say goodbye to IT headaches and hello to proactive IT management that lets you focus on your growth while we handle the technical details.

  • Connect with IT Support Experts (Without the Wait)

    When your IT stops working, so do you. We get it. And we get onto it. ASAP.

    Never worry about when your IT is going down. Ever again.

    All you need is to focus on your growth, and we’ll handle the technical kinks in the background. That’s how managed IT works – we do everything IT for you, so you don’t have to.

    Our managed IT services and support include a dedicated team of IT experts you can contact anytime for any issues, and a dedicated Partner who will provide top-level advice in your monthly meetings and oversee all aspects of your IT operations.

    Start investing in cost-effective IT today.

    ✔️ 24/7 help desk support
    ✔️ Dedicated IT manager
    ✔️ 360 ° monitoring & maintenance

    Stay Ahead with Managed IT Experts
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  • Stop Losing & Start Saving with Cost-Effective Managed IT

    Turn yor IT from a bottomless pit into a bottom-line boosting asset.

    Never compromise on your IT quality.

    With limited budgets and endless demands, it's easy to compromise on quality or costs just to get by. But not with us!

    We not only take care of your IT, but we also manage your budget effectively.

    If you’re tired of unpredictable costs and costly downtimes, our managed IT support services are ideal for SMEs looking to optimise their IT spending and minimise downtime—all without compromising quality.

    We make it our mission that you get the IT you deserve without breaking the bank.

    ✔️ Predictable IT costs
    ✔️ Tailor-fit managed IT solutions
    ✔️ Proactive maintenance & security

    The IT MSP Services You Need
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  • Minimise Your IT Headaches Effectively

    Don’t just get by. Get on top of your IT.

    Enjoy an IT system that works, day in and day out.

    Have a team of IT experts and engineers looking after your systems – and ready to assist you whenever you need it. On average, we respond to normal issues in just 18 minutes, and to high-priority issues in only three minutes.

    That’s impressively fast—industry-leading, in fact!

    So, you’re not only getting your IT issues resolved swiftly, you also receive responses fast – as if we’re just a desk away.

    We’re not some vast team that doesn’t know you and is slow to react. Nor a one-man band that lacks capacity. We give you a small-but-experienced team that delivers exactly what you need IT-wise

    The Business Managed IT Your SME Needs
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  • Stop Wasting Time on IT & Start Focusing on What Matters

    When you have a great team working on your IT, you can focus on the important stuff.

    Leave your IT in our capable hands.

    We’re constantly thinking about your IT, so you don’t have to give it a second thought.

    We handle everything from IT support and cyber security to cloud solutions and communications – and everything else in between. If you’re looking for a set-and-forget IT that just works, partnering with an ISO-certified Managed Provider in Australia like Office Solutions IT is your best bet.

    Start dealing less with IT and more time on your business growth.

    ✔️ Centralised IT management
    ✔️ End-to-end IT help desk support
    ✔️ Reliable & secure IT

    Streamline With a Managed Service IT Provider
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  • Never Get Caught Out with Efficient Managed IT & Security.

    Do you know what's better than having a proactive and secure IT system? Avoiding unpleasant IT surprises altogether.

    Secure your business continuity.

    Get a dedicated IT manager to look after your systems. Our IT managed services & support includes initial health checks, ongoing check-ups, and regular scans to give you a 360˚ up-to-date view of your IT set-up, so we can identify issues proactively, before they disrupt your flow.

    If an issue comes out of left field, we're around 24/7 to get you up and running again ASAP. We'll even dig deep to address the underlying issue so it doesn’t crop up again.

    Uptime is everything!

    ✔️ 98.5% uptime guarantee
    ✔️ 24/7 monitoring
    ✔️ Regular IT health scans & solutions

    Stop Your IT Struggles with IT Management Services
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Managed IT Projects We’ve Done in the Past

WHITTENS

Whittens

After facing an increasingly complex IT infrastructure, Whittens contacted OSIT for a managed IT support plan to modernise and optimise their IT expenditure.

Read Case Study
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Cooper & Jones Plumbing

Cooper & Jones’ IT requirements are growing at a faster pace, and they need a proactive IT strategy that fits their requirements. They reached out to OSIT for an all-inclusive managed IT service.

Read Case Study
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PYC Therapeutics

PYC Therapeutics needed to enhance their IT systems and contacted OSIT for tailored managed IT solutions to help them transition to a proactive and secure IT environment.

Read Case Study

Managed IT Support Blogs You Might Find Interesting

Check out our recent blogs below, or browse our full range of managed IT articles for more insights, guidance and support content.

MSP vs vCIO: What’s the difference and which one is right for you

MSP vs vCIO: What’s the difference and which one is right for you

Managed Service Providers (MSPs) and Virtual Chief Information Officers (vCIOs) both solve an...
Read More
Why You Need Managed IT Services to Safeguard Success

Why You Need Managed IT Services to Safeguard Success

Today, businesses can no longer afford to view Information Technology (IT) as just a supporting...
Read More
How to Leverage Managed IT Support for Perth Businesses

How to Leverage Managed IT Support for Perth Businesses

More and more businesses in Perth are turning to managed IT services for their tech requirements....
Read More

Common Questions

We often receive questions from individuals and organisations seeking managed IT support services. Below are some frequently asked questions, along with answers that may help you understand our services better.

Feel free to check out our collection of managed IT support blogs for more useful answers.

Managed IT support embodies a smart and practical approach to managing an organisation's IT framework, with the help of a third-party service provider.

By partnering with a managed IT services company, businesses can ensure that their technology systems are monitored, maintained, and efficiently optimised for better performance and strong security measures.

One of the many reasons why you need a managed IT service is its ability to reduce overall costs. Maintaining an in-house IT department can often be costly, with expenses associated with recruitment, training, and staff turnover. An MSP will offer tailored and flexible solutions that meet your specific IT needs and budget.

Managed IT support provides a subscription-based service where a dedicated team diligently manages your IT infrastructure. This service offers businesses the benefit of ongoing monitoring, routine maintenance, and direct access to skilled professionals, revolutionising the way technology is handled within your organisation.

Conversely, non-managed IT support typically takes a reactive approach, only seeking assistance when issues arise.

In the fast-paced world of Australian business, IT managed services emerge as a crucial partner to boost internal efficiency and innovation. This service provides companies with a dedicated team of experts to monitor systems around the clock to proactively address issues before they escalate.

Moreover, this service also enables Australian businesses to take advantage of the latest technologies and solutions, which may have been out of reach due to budget constraints for small to medium-sized enterprises.

The cost of It managed services in Australia varies significantly based on factors such as the size of your organisation, the complexity of your IT environment, and the specific services you require.

Feel free to contact us here so we can offer you a quote tailored to your IT requirements and budget.

Our managed IT support services aren't limited to just Perth; we now serve businesses all across Australia. Yes, even in the most remote areas.

With the recent establishment of our offices in Melbourne, Sydney, Mandurah, and Bunbury, we are now well-equipped to deliver high-quality IT solutions on a national scale. This expansion enables us to offer quicker support and address the distinctive IT challenges that our clients face.

Absolutely! We work with clients of all sizes, from startups to organisations with over 500 employees. We create tailored managed IT services that can scale according to your changing requirements.

We encourage you to reach out to us through the form below for a more custom and made-for-fit IT solution. 

We provide dedicated managed IT support to organisations nationwide. With certified support engineers based in Perth, Mandurah, Bunbury, Melbourne, and Sydney, expert assistance is always within reach, whenever you need it.

Premium Managed IT Support Services that Work Like a Charm

Say goodbye to downtime and hello to IT your business can rely on.

Get in touch with us, and we'll personally show you what excellent managed IT support looks like and what your business has been missing for years.
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Turn that IT frown upside down

IT isn’t supposed to distract you from the important stuff. It’s supposed to enable you to do more of it, more efficiently. And that’s our sole purpose at Office Solutions IT – delivering IT support services that take care of the complex business of managing IT, so you can focus on your business. Get in touch and find out more.

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Email us connect@osit.com
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