Managed IT Support

Never get caught out

But there’s more to monitoring your IT setup than letting you know when your computer has too many tabs open.

From backup data verification and Anti-Virus updates to password policies, resolving misconfigured emails and automatic windows updates, we’ll set up automated system tasks and services that monitor the status of your entire IT setup, so we’re aware of potential issues before they disrupt your business.

And if there’s an issue, we’ll get working on it - before you even know it. “Yeah, yeah” you say, but we mean it. In fact, here's a snapshot of everything we’ll monitor so you don’t have to.

Why you might want this:

✔️ Live monitoring

✔️ Hassle free updates

✔️ Stay one step ahead of downtime

Evergreen IT

From the complex infrastructure at the core of your business right down to the real-time optimisation of business-critical software applications you use on a daily basis, we routinely audit, test, update, configure and document every aspect of your IT environment all day, every day.

This is why our IT maintenance doesn’t just stop at getting your IT ducks in a row, it keeps them there too.

From backup restoration tests and server documentation to audits of your antivirus policies and software licences, we’ll even leverage our historical incident data to identify issues proactively and apply system modifications to improve your IT environment before they cause costly downtime.

Every time your IT hardware or software changes or updates, your business needs to, too. The good news is, with a dedicated support team across every aspect of your IT maintenance – software, hardware, updates, service packs, documentation, audits, configurations, account management and best practice standards – you have nothing to do or worry about.

Why you might want this: 

✔️ Proactive system optimisation

✔️Backup restoration tests

✔️Best practice standards

Stay up to date

No headaches. Just seamlessly updated software, ready to go, whenever you need it.

What you might want this:

✔️ Improve productivity

✔️ Reduce security vulnerabilities

✔️ Consistent business systems

Uptime is everything

If an IT issue comes out of leftfield, we’ll be available to restore normal business operations as quickly as we can. And If there’s a recurring or deep-seated issue, we’ll work on it in the background and provide you with a breakdown of our long-term recommendations. But our immediate goal is to get you back in business ASAP.

Why you might want this:

✔️ Rapid Response IT Support

✔️ Prioritised incident resolution

✔️ IT support you can count on

IT (and support) you can count on

Do you want to change someone’s name? Give them access to something else? Retire an old computer? Or remove some software? That’s called a service request, and we are available to take that off your plate. Relax knowing you have all the IT support you need to get the job done.

Why you might want this:

✔️ IT requests on tap

✔️ Hassle-free hardware and software management

✔️ All the IT support you need to get the job done

Right-first-time-every-time

When we roll out new hardware, software, services or configurations we make sure that it works – immediately.

From configuring new equipment and adding new software, services or features, to creating new user accounts and profiles, we’ll test the new setup, in forensic detail, ensuring a seamless rollout - with no needless hiccups.

Why you might want this:

✔️ IT Installation

✔️ IT that works from day one

✔️ Business compatibility assurance

Times up for downtime

Aren’t all superheroes available outside regular business hours?

So, if you need assistance while working out of hours, we’ll be around to save the day - or night. We’ll even wear a cape if you ask nicely.

Why you might want this:

✔️ Rapid-response IT support

✔️ 24 Hours a day

✔️ 365 Days a year

IT support that checks in on you

In all cases, it is essential to take full advantage of having an expert present on your site. We make sure that every visit from our IT technician is productive, informative and effective whilst adhering to the industry-specific COVID-19 safety plans and guidelines.

Why you might want this:

✔️ On-site IT support

✔️ Recurring IT engineer visit

✔️ For client sites within 50km from an OSIT office