Essential IT Support

Our Essentials plan is our no frills, no fuss, IT support plan. There are no monthly fees, no contracts and no lock-in periods, so you can use (and discontinue using) our services whenever you like.

Our Essentials IT Support plan is ideal for you if you:

• Need reliable IT support when disaster strikes
• Are a sole trader
• Have minimal IT requirements
• Want a once-off engagement
• Are happy to manage your IT in house
• Have minimal IT knowledge and need support 'just in case'; or
• Have access to IT services already and are looking for additional help

Say goodbye to long term contracts and monthly fees

Our Essentials IT Support plan means you'll have no monthly fees, no contracts and no lock-in periods. Just responsive IT support at the ready whenever you need it.

We set the pace for our industry. Fact.

There's nothing worse than seeing your IT go down unexpectedly. Which is why we prioritise getting you up and running fast. We mean it, and we can prove it. On average, we respond to to high-priority issues in only three minutes and normal issues in just 18 minutes. That's quick. Just ask our competitors.

Make no mistake: your business security will be tested, and if you spend 10 minutes of your day sifting through the spam in your inbox, it already is. Your security is our priority, but even our complex business security systems can be compromised if the wrong email is opened.

Millions of spam emails are distributed world-wide every single day. Sadly, all it takes is one to cause serious damage to your business. The good news is, we’ll filter your incoming email through our intelligent Anti-Spam filters to strip out the malicious content so you’re free to focus on looking after your customers and building your business.

No risk. No spam. Just a tidy inbox of risk-free reading.

In your digital life, you rely on your IT systems every day - when your surfing, socializing, banking, doing business. That’s why our managed cloud anti-virus solution helps you protect what matters most... Your privacy, finances, and your business – before it’s too late.

We’ll look after the live anti-virus scanning and automated malware notifications, so you’re free to focus on looking after your customers and building your business.

User error is a primary cause of business security breaches. So, protecting your business in the cloud, across the web, in social media applications and mobile networks isn’t just important. It’s essential in protecting your business from heavy remediation costs and PR damage.

Allow us to show you what a secure internet environment looks like with a secure gateway that sits between your team members and their interactions with the web. From preventing sensitive data sharing and social media use, to identifying data-stealing malware, your team will be blocked from visiting any suspicious websitesso you can relax knowing we’ll safeguard the privacy of your business data and your customers.

There’s a reason cyber security specialists like us, harp on about updating your credentials. With passwords causing over 80% of security breaches, password management is one area where it isn’t just desirable to be one-step-ahead. It’s essential.

But we know using a unique and complex password for every single online account is easier said than done. Which is why our Managed Password Manager remembers all your passwords across all your devices, so you don’t have to. It will even generates secure passwords for you automatically whenever you sign up for something new.

It’s hardly news that cyber-attacks are more frequent – and more potent – than ever. But what is new, is their intelligence to outsmart traditional anti-virus systems.

With malware able to morph into seemingly harmless content to evade your security systems, it means there’s more to fighting off cyber-attacks than updating your anti-virus and hiding behind a spam filter in the hope that your business wins a game of hide and seek.

Unlike an anti-virus suite, that compares your files with a list of known viruses, we’ll deploy a 24x7 Breach Detection service to continuously monitor the behaviour of your files for unusual activity. This means we’ll get automatic notification of threats to your business before they can damage your files – or your business - even if they evade front line defences.

We’ll regularly backup your teams Office 365 mailboxes to protect your business from security threats and accidental – or intentional – deletion of your mailbox data.

Our granular mailbox recovery system means you can relax knowing we’ll be on hand to restore your emails, attachments, calendars or contacts, so you can get back to business, fast.

Microsoft provides you a wide array of powerful services within your Office 365 environment – but a comprehensive backup of your Office 365 data is not one of them.

Our Managed Complete Backup for Office 365 means you can avoid the unnecessary risks of accidental – or intentional - data loss and have complete control of your Office 365 data.  Our automated background tasks will back up the entire contents of your Office 365 business environment.  This includes all of your Outlook, SharePoint and OneDrive data, so you can easily browse versions and have the option to quickly restore mailboxes, folders or particular items from any day, week or month.