IT Support
(without the wait)

When your IT stops working, so do you.
We get it. And we get onto it. ASAP.

IT support you can count on Australia-wide

Do you know what’s worse than seeing your IT go down? Waiting for someone to respond.

Downtime is serious business. The longer your IT is down, the more business you’re losing. So now that you know you need IT support services, the key is to acquire a solution built for speed and proactivity.

With Office Solutions IT, you get your very own dedicated IT Support team, and you also get to focus on what you do best: fighting for market share.

Finding the right IT support company for your business is no easy task. We get it, and we can help you get it. Start today, and we’ll be in touch personally to show you what quality IT support is all about.

Get Started Now!

Our IT Support and Service Process

We prioritise getting you up and running.

If there’s a recurring or deep-seated issue, we will address it. Our immediate goal is to get you back in business ASAP and we do it by resolving your support tickets within the same day.

✔️ Prioritised incident resolution

✔️ All the IT support you need to get the job done

✔️ IT support you can count on

The IT support team in a car outside the office

We set the pace for your industry.

On average, we respond to high-priority incidents in only 3 minutes and normal incidents in just 18 minutes. Yes, that's fast, and you can ask our competitors.

✔️ Rapid-response IT support

✔️ Stay one step ahead of downtime

✔️ 24 x 7 x 365

We give you a goldilocks team.

Not some vast team that doesn’t know you and is slow to react. Not a one-man band that lacks capacity. We give you a small-but-experienced team that’s just right.

✔️ IT requests on tap

✔️ Best practice standards

✔️ IT that works from day one

IT support services that fit like a glove

Outsource your IT support services and start enjoying your very own OSIT team that’s on hand to support your IT day in, day out.

From ad hoc Essentials IT that’s on tap and on the ball, to a dedicated Partner and all-inclusive Managed IT support, we have a wealth of IT Support services and transparent pricing that’s guaranteed to deliver more bang for your IT buck.

Essentials IT

Why you might want Essentials Plus Security Basics

On Demand Support

All day, everyday health monitoring of your devices

Access to our Support App

Cyber Security Protection

No lock-in contracts

On tap. On the ball.

When it hits the fan, hit us up. We’ll be there, springing into action like a surprisingly handsome band of IT superheroes to get you back up and running faster than ever before.

It's that easy!

That’s Essential IT Support.

Speak to an expert

HANDPICK YOUR IT SERVICES

Managed IT

Why you might want Managed IT

Set and Forget IT Support

Dedicated Partner

Stay one step ahead of downtime

Your IT. 100% our responsibility

Imagine driving to a meeting and getting green lights all the way. Now imagine your car is driving itself.

That’s how Managed IT Support feels. With a dedicated Partner and team all over every aspect of your IT – software, security, backups, hardware, the cloud, updates, maintenance, the works – you have nothing to do or worry about.

We’ll keep your IT purring, so you can focus on the important stuff.

SPEAK TO AN EXPERT

DO MORE WITH YOUR IT

Trusted by Australian businesses & organisations

We make IT happen

(and we have the stats to back it up)

Users and growing

It's the number of users we currently support.

Growing client base

We have clients that spans across Australia and beyond.

Managed devices

It's the number of devices we currently support.

Tickets that meet SLA

The average number of tickets that will meet service-level agreements

Years of service

We've been supporting Australian businesses since 1996.

"Our OSIT team know our IT situation like the back of their hands and consequently, there are minimal issues. When there is a problem, it’s resolved quickly and efficiently."

Mark Waite - Youth Futures

SPEAK TO AN EXPERT

What your peers think of Office Solutions IT

Based on 250+ reviews across these platforms

Common Questions

Here's the frequently asked questions we receive from individuals and organisations, just like yours, who are in need of reliable IT support

Absolutely. Our Essentials plan is our no-frills, no-fuss, IT support plan. There are no monthly fees, no contracts and no lock-in periods, so you can use (and discontinue using) our services after one engagement without question.

We support clients across Australia. And when we say ‘across’, we mean everywhere, from all the state capitals to the most remote locations. And when we say ‘Australia’, we mean clients who also have offices and operations in several states.

We work with clients of all sizes, from sole traders and start-ups to clients with 500+ employees. Our flexible service model means we can tailor and scale our IT expertise and resources to suit your changing requirements, so you’re never paying for stuff you don’t need.

Absolutely. We can do fit-to-tailor IT support plans. We create a custom IT plan, so you can use our services according to what your business actually needs.

Aren’t all superheroes available outside regular business hours? While our standard support hours are from 7:30 to 5:30 pm WST Monday to Friday, we’re here for you 24/7. Please note that out-of-hours fees may apply.

Faster than you can say, ‘Industry-leading IT support response times.’

OK, maybe not that quickly, but pretty fast. In fact, on average we respond to IT issues within 18 minutes.

Our clients don’t like hidden costs, and neither do we, so the price we quote is the price you pay. There's no contract, commitment period or minimum term. Once you've completed the sign up form, you're welcome to use and discontinue using our services whenever you like.

Turn that IT frown upside down

IT isn’t supposed to distract you from the important stuff. It’s supposed to enable you to do more of it, more efficiently. And that’s our sole purpose at Office Solutions IT – delivering IT support services that take care of the complex business of managing IT, so you can focus on your business. Get in touch and find out more.

Call us on 1300 349 195
Email us connect@osit.com
Schedule a call

Services

Who

What

IT Support
(without the wait)

IT support you can count on Australia-wide

IT Support Pricing (without the wait)

Our IT Support and Service Process

We prioritise getting you up and running.

IT Support Pricing (without the wait)

We set the pace for your industry.

IT Support Pricing (without the wait)

We give you a goldilocks team.

IT Support Pricing (without the wait)