We benchmark our performance. So, when we say direct accountable support, we mean it.

We’ll schedule regular meetings with you to discuss the general health of your IT environment, our short and long-term incident recommendations, and report on our SLA performance to ensure we are surpassing your expectations.

We will also take the opportunity to review completed projects, outstanding quotes and keep you up to date with any relevant changes in the IT world that may impact your business.

Taking the complexities away from IT is what we do.

We are continually monitoring your business requirements to ensure you’resufficiently supported, and everything works, day in, day out. And not just your inbox. From operational costs to service prioritisation, our Needs Assessment make the business of getting more out of your IT, as easy as pie.

Every year, we’ll walk you through a series of value statements to determine your business priorities and provide you with a report detailing how your current IT services match up to your requirements. We’ll also document our IT budget and service recommendations, so you’ll get all the support you need without paying for stuff you don’t.

We’re technology agnostic, which is just a fancy way of saying we only ever choose the right technologies and tools for the job.

And because we continually analyse the latest hardware and software, we’ve designed a business-critical library of technology recommendations that go hand in hand to deliver the most bang for your IT buck.

Why’s this important you ask? Well, our team will analyse the average costs and time required to support your current setup and compare this with our recommended stack of products. We call this a Stack Analysis. And it means you’ll know precisely where you can save money, prevent down-time and get more features, for less, across every aspect of your IT.

When an IT incident or problem occurs, we’ll provide a comprehensive report – a plain-English breakdown of what happened, what it cost you, the impact to your business productivity and what we recommend doing to ensure it doesn’t happen again – ever.

This is our IT Quality Improvement Analysis and it means you can finally get on top of those re-occurring IT issues, so you can stop throwing money down the drain and start making better data-driven business decisions that give you an edge.

Allow us to show you what proactive IT management looks like.

Our regular IT Health checks include a plain-English report of your overall IT health and security across your IT. This is a snapshot overview of all the risks you have in your IT.

To help with understanding, we’ll even assess the results and assign a no-need-for-an-IT-degree compliance rating, so you can quickly understand what areas of your IT need attention and what you can safely ignore.

From there, you can choose what issues (if any) you’d like to address.

We know delivering value means more than just fixing things faster, and with our IT Costs Savings review that’s what we do.

We also know the IT bills keep on coming. We can’t change that. But we can make them smaller.

Each year we’ll conduct an IT Costs Review to ensure that your IT services are delivering more bang for your IT buck. And if they’re not, we’ll negotiate a better deal on your behalf. From internet and backup subscriptions, to hardware and software savings – we will determine whether superior services are available at the same price, or if pricing for existing services can be renegotiated to help you save money across the board.

When we talk about consulting, we don’t just attend meetings to represent your IT arm, although, that’s part of what we do.

From making better data-driven business decisions with hardware or software advice through to aligning your IT and business strategy so you can nail down your IT budget and do more with it, our team of IT consultants are at the ready to help you work more collaboratively, innovatively and productively.

In short, we think strategically about IT, so you don’t have to think about it at all.

Business and IT that looks good – and feels good – goes deeper than slick laptops and lightning fast data.

When your IT works effectively, you can see it. In KPIs. In the bottom line. But you can feel it, too. Productivity hums. Backs are patted. People smile.

From collaboration to revenue, and KPIs to attitudes, IT doesn’t just help you to deliver emails. It delivers huge bottom-line business benefits, too.

We aren’t just here to get your IT ducks in a row and keep them there – we’ll do that with our eyes closed. But with them open, we’ll supercharge your productivity – and your business.

Our productivity consulting services dive deep, beyond your surface level IT, to review your entire business operation. From Internal processes to stakeholder pain points and bottlenecks - we’ll review it all.

We’ll even determine whether your current systems and processes are being followed and provide you with an analysis on how they are driving attitudes and behaviours, so you can see precisely how your current IT is impacting the bottom line.

Our analysis will pinpoint issues, provide solutions and tell you where your business can get more out of your IT. In fact, we’ll even show you how. From re-designing your environment to automating your processes you’ll have all the tools and information you need to grow.

So, take our advice and get more out of your IT - and your bottom line.

If the term ‘we need to update our system’ sends a ripple across your boardroom table, relax, take a breath and allow our experts to provide a silky-smooth journey, so your business can integrate new software without breaking a sweat – or your stride.

We’ll take the time to get to the core of your business needs and invest the resources and effort into researching a new software solution for you, so you don’t have to.

From bench testing software to analysing the total cost of ownership across a range of options, we’ll document the best fit-for-purpose options for you and provide a plain-English break down of each, so you don’t end up paying for software and features you don’t need.

Our report will even include our recommendations on how we might be able to reconfigure your existing software to achieve the desired results, without having to spend valuable time and money upgrading your systems.

Regardless, selecting the right software is one thing, rolling it out across your entire business, without disruption, is another. The good news is, we don’t just stop at recommending the best solution, we’ll seamlessly deploy it too, so you can relax knowing your business will hit the ground running - and stay running.

Be honest, when was the last time you were caught up in messy back-and-forth email exchange of documents? How about having to dive to the depths of your inbox to retrieve a critical file?

Picture a seamless environment that allows you and your entire team to work, share and collaborate on the same document, simultaneously. No emails. No manual version control. And No headaches. We call this Document Management. And it means you can stop wasting time trying to find and manage your data and start using it efficiently.

From a paperless office to searchable metadata, and from critical document security to automated document version control, we’ll organise user permissions and categorize your data, so you can access all the tools and information you need - in seconds.

Whether you need searchable archived data, compliance with data obligations, or a secure library for business-critical documents so they can be protected from deletion or overwriting, we’ll design your Document Management system, so you can make document retrieval, sharing and collaboration, as easy as pie. Enjoyable even.