Yes and no. We have clients from practically every industry and sector. From accounting firms to building and construction businesses. From engineering consultancies to legal firms. From environmental services providers to financial services companies. From healthcare providers to mining, oil and gas companies. From not for profits to retailers. The list goes on…
We manage this through our unique team model, whereby all of the IT services a client requires are delivered through a small, dedicated team of people – a team with relevant industry experience. For example, our Red team specialises in IT support for accounting practices and legal firms. So, you’ll have a team that’s familiar with your industry, the issues that you face, and the software you use.
If there’s one thing we love as much as technology and the way it can transform your life and business, it’s talking about technology. That’s why we also love it when people ask us IT questions. And it’s why we’ve put together this extensive FAQs page.
The works. We can:
We even make a mean cup of coffee if you just want to talk about any of this stuff.
Whether you’ve got an IT project in mind, or we recommend a solution to a business challenge, chances are we’ve tackled a project just like it before. We’ve successfully completed thousands of IT projects, from helping a sole trader get setup on Office 365 with email and OneDrive for their files, through to getting mine sites in Mozambique up and running, so we know our stuff.Check out our client success stories for featured projects that we have completed.
It isn’t (at least, not with us). We make it really easy with our tried-and-tested transition program, Switch IT. All we need is two hours of your time to answer some questions, then we’ll pick up the ball and run with it – and keep running – freeing you up to focus 100% on your work.
We’ll do all the running around and liaise with your previous IT provider. You can sit back and relax knowing there will be no password issues, no domain migration snags, and no software handover or transition problems. If only switching banks was so easy!
We’re here to help whenever you need us, but it couldn’t be easier to switch right now. Our tried-and-tested Switch IT transition program takes all the hassle out of switching – we’ll get all the information we need to pick up the ball and run with it in one upfront briefing. Think about it: How long will you spend dealing with the next IT hiccup or emergency that crops up, even if it’s just a problem with your laptop? You could be all set up and ready to go with us in the time it takes you to get back up and running, saving time and money from the get-go.
So, stop procrastinating and start enjoying made-to-measure It solutions that will save you time, money and stress, so you can focus on your work and business. Get the ball rolling.
Before you start talking to IT service providers, you need to be clear about what’s important for your business? What are your priorities? What challenges and opportunities are heading your way?
With these things in mind, you then need to ask prospective IT partners direct questions, such as: What are your response and resolution times? Would you recommend regular IT health checks? (Hint: the answer to that one should be ‘Yes’.) Can we engage you on a fixed-fee or contract basis? (Again, you’re looking for a ‘Yes’.)
If you’d like some more tips and pointers, contact us for our ‘Five things you need to ask your IT support provider’ crib sheet.
We actively seek feedback, good and bad. We believe it’s the only way for us to learn, grow, and continually improve. That’s why, after every job we complete, you’ll receive an email with a happy face and a sad face – if you click on the sad face a few things will happen.
First, a manager will reach out to you the same day to find out why you’re unhappy and work out what we can do to fix it. From there, we’ll resolve the problem, keeping you in the loop every step of the way.We’re proud to say we don’t get much negative feedback – currently, we receive one ‘sad face’ for every 2,000 jobs we complete (about 0.05%). That’s pretty good. In part, it’s because of our team-based approach, which means you have a dedicated IT Manager who’s always available for you.
Yes, we work really hard at this – you could say we’re very proactive about ensuring we’re proactive! We have a bunch of services that are designed to help us to help you get on the front foot.
From IT budgeting for the year ahead, to IT consumption analysis (where we look at where our time’s spent and find solutions to minimise that spend), to upgrade and replacement planning, to identifying and rectifying underlying problems so they never become recurring issues, we never stop looking for ways to ensure you’re getting the most out of our IT expertise and your IT budget.
You’ve got better things to do than spend time worrying about IT or, worse still, trying to fix issues. IT is there to help you do more with your time, not less! We get it, and we’ll help you save time every day. Here are some of the key ways we’ll take the pressure off:
A fixed-fee contract is arguably one of the best ways to ensure you’re getting the best value for money from any IT support provider.Not all It companies offer fixed-fee options (we’ll let you draw your own conclusions as to why that might be). But if your IT provider offers fixed-fee plans – as we do – you can be sure they have your best interests at heart, because they have a vested interest in proactively minimising the amount of IT support you need. Find out about our flexible plans.
We help our clients get the most out of their IT budget in all sorts of ways, but they generally break down into three key areas:
IT isn’t supposed to distract you from the important stuff. It’s supposed to enable you to do more of it, more efficiently. And that’s our sole purpose at Office Solutions IT – to take care of the complex business of managing IT, so you can focus on your business. Get in touch and find out more.