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Unified Communication Services

Success Starts with Seamless Business Communication Services

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Tailored Business Communication Services To Connect With Ease

Prepare your SME for the future and unlock your team’s full potential with leading IT services and a unified communications solution set for success.

We deliver a range of industry solutions for a variety of Australian businesses, including voice, messaging, internet, and video conferencing – all designed with innovation in mind, so you can focus on collaboration rather than the technicalities of IT.

From integrating cloud computing to establishing reliable internet connections and developing optimised voice systems, our unified communication services are designed (with the help of our certified and uber-friendly IT engineers) to build your communications for the future.

Improve Team Communications
12240 users-1

200+

Australian SMEs established with our unified communications services.

Device capacity

70+

Apps supported to customise your business communication solutions.

ISO Certified

ISO Certified

For the safety and quality of IT services provided for Australian SMEs.

AI-Powered

AI-Powered

Access AI-powered features to enhance overall team collaboration.

Unified Communications Solutions Trusted by Australian SMEs

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Whats Unified Communications

What's Unified Communications?

Imagine having a system that manages all your communication needs, from video calls and messages to emails and phones, all under one solution.

Well, that’s how Unified Communications work.

It brings together applications, platforms, and all communication tools to facilitate seamless team collaboration, regardless of geographical boundaries or budget constraints. So instead of managing your internet, voice, and collaboration platforms yourself, you can enjoy the benefits of real-time collaboration straight from your business device.

Explore Unified Communication Services

Access Next-Level Unified Communication Services

Our curated IT services mean you're able to pick and choose the best unified communications solution for your business, so you get the benefits you need without paying for extras you don’t.

  • Business Internet

    Business Internet

    Our Business Internet solution is ideal for maintaining momentum and boosting workflow.

    Empower your Business with Fast, Reliable Internet

    Are you thinking of upgrading to a 4G, ADSL, Ethernet-over-Copper, or Fibre internet service?

    Our unified communications in Australia deliver consistent, quality service without fail to help SMEs better serve their customers and improve overall team productivity.

    This business internet service can provide a myriad of benefits compared to other internet service providers. The only difference is that we only connect with the internet service that's right for you, so you only have the features and pay for what you need. No more, no less.

    Expect flexible bandwidths, 99% uptime, proactive coverage, better internet speed, and a dedicated internet connection for a more seamless workflow.

    Why you might want this:

    ✔️ Consistent & proactive connection

    ✔️ Ideal for growing or fast-paced businesses

    ✔️ 99% Uptime

    MONTHLY PLANS AVAILABLE
    Get Free Quote
    Read More
  • Teams Voice Calling

    Teams Voice Calling

    Our Teams voice solutions are a perfect solution for seamless collaboration.

    Integrate your Phones with Microsoft Teams

    Allow your team to make and receive calls directly through Microsoft Teams, either from their mobiles, desk phones or computers with our unified communications and collaboration solutions.

    Using our Cloud Voice platform, we can provide the same feature-rich environment to your desktops and mobiles. In line with our cloud voice offering above, you can expect fast provisioning, 99.99% availability and management from a managed online portal, all handled by certified Microsoft experts, so you don’t have to worry.

    Why you might want this:

    ✔️ One place for all collaboration

    ✔️ Ideal for Working from Home

    ✔️ Enterprise phone features

    MONTHLY PLANS AVAILABLE
    Get Free Quote
    Read More
  • Cloud Voice

    Cloud Voice

    Requiring nothing other than a reliable Internet connection, Cloud Voice is ideal for single or multi-site businesses.

    Reliable Phones that Work Wherever You Are

    This business communication solution allows your offices, remote teams, and customers to connect, collaborate and work from anywhere – without the need for an on-site phone system or landlines to support it.

    It's secure, locally supported, and hosted right here in Australia.

    Oh, and it's packed with features too.

    There’s fraud mitigation, call groups, recording, analytics and softphone apps included, so your team can answer calls on their preferred device, even if they are out of the office. And with access to your own online portal, you can add or remove locations or users in real-time, so you’ll only pay for services that your business needs and add them whenever the need arises.

    Our Cloud Voice is flexible, fast to set up, easy to use, and with 99.99% availability. Honestly, it’s a hosted phone system your SME can rely on.

    Why you might want this:

    ✔️ Low cost of ownership

    ✔️ 50+ Ring strategy features

    ✔️ Works where you do

    MONTHLY PLANS AVAILABLE
    Get Free Quote
    Read More
  • Optimised Video Conferencing

    Optimised Video Conferencing

    Boost productivity, save time, reduce travel expenses and overall promotes collaboration. That's what video conferencing is all about.

    Turbo-Charge Your Digital Workforce

    Traditional meetings require planning in advance to accommodate time and travel to a specific meeting location.

    However, switching to video conferencing allows you to virtualise meetings which made scheduling and attending a whole lot easier. The main advantage of video conferencing from a reliable cloud unified communication solution provider is the ability to facilitate all of those benefits without requiring constant travel for face-to-face communication.

    Our Optimised Video Conferencing allows you to connect and share ideas from anywhere effortlessly. This business communication solution lets your teams talk, share files and screens easily and integrates directly with Microsoft Teams. This service includes hardware, installation and staff training.

    Why you might want this:

    ✔️ Share ideas from anywhere

    ✔️ Seamless team collaboration

    ✔️ Save time and travel

    ONCE-OFF UPFRONT SETUP
    COST WITH TEAMS ROOM
    LICENSE ONGOING COST
    Get Free Quote
    Read More

“I've been very impressed by you guys. Always prompt. Good communication. Clearly know your stuff. Methodical in working through the problems. No belittling.”

Mike Reid - Synergies Economic Consulting
Find Communication Solutions in Australia

Other IT Services Australian SMEs Benefit from

Managed IT

Managed IT

Turn your IT into a proactive asset for success so you can focus on the important stuff.

learn more
 Handpick IT Services 
Cyber Security

Cyber Security

Fortify your digital defences with an award-winning cybersecurity solution.

learn more
Fortify Your Defences
IT Projects

IT Projects

Professional, value-driven IT projects designed for growing Australian SMEs.

learn more
Implement IT Projects

Simplified Collaboration with Unified Communication Solutions

Smarter connections. Better collaborations. Increased productivity.

Work smarter (not harder) with one of Australia’s top-notch unified communications service providers and bring forth a solution that works for your team.

  • Deploy Your Business Communications with Ease

    Choose a communication set-up that’s designed for you, not against you.

    Tailor-fit UC solutions designed for success.

    Whether you’re looking to simplify your communications, establish remote work capabilities, cut down costs, optimise customer experience, improve team collaboration, or integrate operations with business tools, our unified communication and managed services create a fit-for-purpose solution for you so you can reap all the benefits that cloud-based UC has to offer without paying for features you don’t need.

    We work with SMEs across all sizes and industries and are experts with integrations for Microsoft Teams, Zoom, Webex, RingCentral, and more!

    What we can do:

    ✔️ Business-grade internet connection
    ✔️ Voice & video calls, instant messaging, team chat, unified inbox
    ✔️ Tailor-fit deployment options
    ✔️ Hosted in Australia

    Talk to UC Experts
    Read More

  • Made-to-Fit Packages Ideal for Innovative Collaboration

    Get your SME a business communication package in Australia that works 24x7x365.

    We only recommend UC solutions that best suit your SME.

    At Office Solutions IT, we offer custom packages rather than the traditional ones, so you can pick and choose the right features for your unique business needs. You have the option to pick features based on your SME’s size and specific requirements, from CRM integration, internet, and support to deployment and security.

    If budget is a concern, you won’t have to worry about losing out on features. Our UC packages start at $11 per user, plus our IT partners will work with you to ensure you’re getting the business communication you need without breaking the bank.

    What we can do:

    ✔️ Custom-fit unified communication package
    ✔️ Designed for growing SMEs
    ✔️ Built to make collaborations smarter

    Upgrade Your Business Communications
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  • Quick & Painless Migration with Ongoing Support

    You know what’s more stressful than an expensive communication system? Switching to one.

    Custom-fit migration plan led by IT experts.

    Fortunately, with Office Solutions IT, you won’t have to face the migration process alone or worry about potential downtime. When it comes to migrating you to a bigger and better unified communication solution, we provide comprehensive migration plans tailored to your operations and infrastructure to make the switch as smooth as possible.

    Plus, we offer 24/7 support post-migration so you’re getting expert guidance from start to finish.

    Transitioning away from outdated phones and unreliable internet connections shouldn’t be complicated. With OSIT, we take care of the challenging aspects so you don’t have to.

    What we can do:

    ✔️ Proven migration process
    ✔️ Minimal downtime/disruptions during migration
    ✔️ Support & handover training
    ✔️ Certified cloud voice experts

    Schedule a Consultation
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  • Ensure Secure Communication & Collaboration between Teams

    Rest easy knowing your communication lines are secure so you can collaborate in peace.

    Non-stop collaboration = non-stop productivity

    In today’s work environment, it’s critical to keep everything from data to communications secure from cyber risks. That’s why our business communication services in Australia are built with security from the get-go, so you can collaborate with minimal risks to your data integrity.

    What we can do:

    ✔️ End-to-end encryption
    ✔️ Security compliant strategies
    ✔️ Custom & secure deployment
    ✔️ AI threat detection

    Discover Cloud Unified Communications
    Read More

  • Business-Grade Unified Communication for Any Industry

    SMEs of all industries need a reliable unified communications for business in Australia to collaborate (and operate) effectively. That’s where Office Solutions IT comes in.

    Access an expert team of IT professionals.

    Our team of ISO certified IT experts is well-equipped to provide tailored solutions to help your SME meet the demands of your industry.

    Although we serve sectors across Australia, we are next-level experts in the accounting, healthcare, legal, mining, not-for-profit, and engineering industries, with an experienced unified communications manager ready to tackle the unique challenges of each sector.

    What we can do:

    ✔️ Industry-compliant solutions
    ✔️ ISO 9001 Quality Management certified
    ✔️ Industry experienced IT experts

    Get the Best UC Solution
    Read More

Business Communication Platforms & Devices We Support

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Unified Communication Projects in Australia We’ve Worked On

Salt Lake Potash

Salt Lake Potash

To establish a new production facility and campsite in the Goldfields region, Salt Lake Potash approached OSIT to design an IT and unified communications solution for 300 employees.

Read Case Study
Stone Axe

Stone Axe

After outgrowing their existing IT setup, Stone Axe collaborated with OSIT to enhance their infrastructure, focusing on cybersecurity and comprehensive unified communications and managed services.

Read Case Study
Sheffield Resources

Sheffield Resources

Having outgrown their IT infrastructure, Sheffield partnered with Office Solutions IT to develop a proactive solution that integrates IT and business communication services for long-term sustainability.

Read Case Study

Common Questions

Here are the frequently asked questions we receive from individuals and organisations, just like yours, who are in need of a reliable communication solution provider.

If your question isn't answered below, we welcome you to browse our communications blog articles for more information.

We support a variety of well-known platforms ideal for unified communications, including Microsoft Teams, Zoom, Webex, RingCentral, Google Meet, Slack, and more.

Yes! Our business communications in Australia feature AI-powered capabilities designed to enhance overall team collaboration, such as meeting summaries, transcription services, call routing, voicemail-to-text, language translation, and analytics.

As one of Australia’s leading cloud unified communication providers, we offer flexible deployment options suitable for various infrastructure and security needs. Whether you need high-speed internet in remote locations, support for remote work, or optimisation of overall collaboration, we have solutions to meet every UC requirement.

Absolutely! Our business communication solutions are designed to minimise risks, especially when collaborating at all levels. Our security features include end-to-end encryption, access controls, industry and government-compliant infrastructure, 24/7 monitoring, and maintenance, among others.

Having worked with Australian SMEs since 1996, we understand that these businesses have unique requirements. Therefore, we offer customisable IT services, ensuring that each SME receives the necessary support without paying for unnecessary services.

Yes. Our business communication services in Australia come with analytics and reporting tools to optimise your call experience and ensure seamless collaboration.

Certainly! Our business communication solutions can easily integrate with a wide range of platforms, including communication and collaboration tools, CRMs, productivity tools, contact centres, and specific integrations for enhanced collaboration and API access.

Yes, you can include devices in your unified communications and managed services. If you're unsure which devices would best suit your team, our IT experts are available to assess your needs and recommend options that fit your budget.

The UC devices we offer include (but are not limited to) desk phones, headsets, video conferencing equipment, reception consoles, and Wi-Fi routers.

Unified Communications as a Service (UCaaS) is a cloud-based solution that offers communication and collaboration tools for small and medium-sized enterprises (SMEs). It provides essential features such as voice calling, messaging, file sharing, and video conferencing through the internet without the need to manage hardware or software on-premises.

UCaaS is ideal for SMEs looking to optimise costs, enhance flexibility, and improve collaboration without the high expenses associated with enterprise solutions.

If you want to determine whether UCaaS is suitable for your operations, please reach out to us using the form below, and one of our IT experts will evaluate your IT.

We partner with businesses of all sizes, from sole traders and startups to those with over 500 employees. Our flexible unified communications solutions can be tailored and scaled to meet your changing requirements, so you’re never paying for stuff you don’t need.

Our clients don’t like hidden costs, and neither do we, so the price we quote is the price you pay. But for starters, our business communication services in Australia start at $11 per user.

For a more precise quote on our efficient and reasonably-priced IT solutions, please get in touch with us via the form below.

Aren’t all superheroes available outside regular business hours?

While our standard support hours are from 9:00 AM to 5:00 PM WST, Monday to Friday, we are available 24/7 for your support needs.

Hit the Ground Running with Unified Communication Solutions

Get your team up and running with a fast and secure connection that works from day one.
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Turn that IT frown upside down

IT isn’t supposed to distract you from the important stuff. It’s supposed to enable you to do more of it, more efficiently. And that’s our sole purpose at Office Solutions IT – delivering IT support services that take care of the complex business of managing IT, so you can focus on your business. Get in touch and find out more.

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