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Our story

The ‘About us’ bit that’s really about you

You might look at our business today, supporting 4,000 users for a growing 150-strong client-base spanning Australia and think, ‘Those guys make it look easy’.

Taking the complexities away from IT is what we do. We make sure everything works, day in, day out. And not just your inbox. From your security and operational costs, through to data-driven business decisions, we make the business of getting more out of your IT budget, for less, as easy as pie – our pricing promise guarantees it.

What you don’t see is the blood, sweat and (yes) tears we’ve poured into our business since we started out in 1996. 

Born of frustration

Today, we’re a managed IT services provider, but we didn’t start out that way. In the beginning, our founders saw lots of businesses under stress, struggling to equip their offices effectively, and stepped up to provide office solutions (hence our name). Faxes, copiers, office supplies, the whole deal.

It was only later, in 2000, when IT became the major pain point for clients, that the ‘IT’ was added.

Why is this important? Because it reveals the heart of our business.

Learn more about our pricing promise

Office Solutions IT director pointing and smiling at the camera

"You guys really are the best and I have no issues ever in recommending your services."

Toby Monteath – Cooper Partners
“We used to get bogged down with IT all the time, but it isn’t an issue anymore. We have a great IT Manager who keeps us up to date, but basically takes care of everything for us."

Evolving with – and for – our clients

From day one, our business has been all about enabling other businesses to realise their potential. It has been about understanding our clients’ pain and frustration, and taking it away.

Have we always got it right? Not at all. But we have always believed that it’s OK to make mistakes, as long as we own them, learn from them and make amends for them. And on the whole, our clients agree. That’s why so many of our clients from the early days are still with us today.

See what our clients say

Office Solutions IT Manager meeting clients in a cafe

Values that add value for clients

So, in many ways, we’re the same business we were on day one. We’ve grown. We’ve developed our expertise to meet our clients’ changing needs. And we’ve done it by recruiting, training, retaining and promoting the best talent – people who share our values and enjoy our mission.


We’re a considerate, reliable, attentive and supportive bunch by nature.


Again, it’s in our DNA to be open, transparent, responsible and accountable.


There’s always something new to learn and a more innovative way to apply it.


We get a kick out of it. Yours and ours. They’re two sides of the same coin.


Unless you enjoy what you do – and your clients do, too – what’s the point?

Our mission

To enable and nurture potential.

Our people’s potential. Our clients’ potential. Our community’s potential.

Let’s write another successful chapter together

We’ve come a long way by helping our clients go further. Discover how we can enable your business to do more with technology and your IT budget.