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IT Support: What is it and do You Need it?

IT Support: What is it and do You Need it?

November 14, 2017, Post a comment



Confusion often surrounds what Information Technology (IT) support entails. So, it's not uncommon for business owners to question whether or not they need IT assistance.

Naturally, IT is vital to the functioning of any successful business. So, it makes sense to tweak and maintain an IT system, to ensure its optimum efficiency. However, many business owners aren't qualified to do this themselves so they need to outsource this task. We'll explain why in further detail throughout this article. 

There are a few things premium IT support should offer. So, we've taken the liberty of listing a few of them below:

What is Effective IT support?

The basics of IT support as the Cambridge Dictionary defines it:

“technical help or knowledge provided by computing experts”

The more substantial definition is; IT support is a service that helps you with all your IT queries. However, the trick is to find a service that anticipates your IT problems before they even happen (proactive rather than reactive). This should include any online threats your business could encounter or software/hardware decreasing productivity rates.

Excellent IT support should be flexible enough to tailor itself to further the aims of your company, thus, helping your business reach its full potential.

What Should Your IT Company Be Able to Do?

Your chosen IT support should be confident in resolving any technical issues you may face. So, they should be familiar with any applications, software, and technology you're currently using. They should also be able to provide you with general IT advice and practical suggestions for improving your present system and productivity. 

IT Reporting

High-quality support should always go the extra mile. For example, IT reporting. This is an easy way for you to stay up to date on the state of your IT system and should include a financial breakdown. This means you're able to see precisely where your money's going.  

For instance, have you ever considered how much it costs to keep an old computer going? A quality financial IT report is calculated using warranty and licensing renewals, the current software, the health and age of equipment, the backup status, and security information. A monthly report is preferable so that you can see for yourself all aspects of your IT system.

Ideally, the service you select should be a team - not just an individual. A team of people is the right size because they're able to get to know your business well and provide you the full support you need. Plus, if something goes wrong there's capacity to work on the existing backup plan that should be ready to implement. Consequently, you can be confident that your business will be up and running in no time.

Why Does My Business Need IT Support?

For starters, dealing with IT related issues can be a massive time waster for you and your staff. This is usually an area that requires expertise. So, it's often quicker and more convenient to outsource these problems to a company whose able to provide a reliable service. 

This solution is usually more cost-effective because it enables you to focus all your time on those all-important income producing activities. Additionally, IT support will be able to confirm whether your present system compliments your business strategy. If it's not, you can seek their advice and make the necessary changes. Needless to say, this will increase profits in the long-run. 

Our final, yet most crucial point is that you don't want to be continually reacting to IT issues. You need a trained expert to analyse your current system and work out the likelihood of a fault occurring. Then, you can plan for these problems and minimise the chances of them happening in the first place, nipping unnecessary stress in the bud.

If you're looking for someone to manage all your IT support needs, please feel free to speak to one of our friendly members of staff, and they'll happily provide you further information.


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