From our initial health check, to the ongoing check-ups we conduct, we always have a 360˚ view of your IT setup, so we can identify issues proactively, before they disrupt you.
If an issue comes out of leftfield, we get you up and running again ASAP, then dig deep to address the underlying issue so it doesn’t crop up again. Uptime is everything.
When an incident occurs, we’ll provide an incident report – a plain-English breakdown of what happened and what we recommend doing to ensure it doesn’t happen again.
Not some vast team that doesn’t know you or your business. Not a one-man band that lacks capacity. We give you a team that’s juuuuust right, with all the expertise you need.
Make no mistake, our ticketing system is top notch. But if there’s an issue that requires a personal intervention – or if you just need some advice – your Partner is there for you, your dedicated point of contact ensuring you enjoy a seamless service, from us and your IT.
With annual renewals, at-a-glance reporting and a dedicated Partner, you can leave us to get on with managing your IT. But if you need us, we’re there, with some of the industry’s fastest response and resolution times.