IT SUPPORT

(without the wait)

When your IT stops working, so do you.
We get it. And we get onto it. ASAP.

The IT support you can
count on Australia-wide

Do you know what’s worse than seeing your IT go down? Waiting for someone to respond.

Downtime is serious business. The longer your IT is down, the more business you’re losing. The key is to acquire an IT support service built for speed and proactivity.

With Office Solutions IT, you get your very own dedicated IT Support team, and you also get to focus on what you do best: fighting for market share.

Finding the right IT support solution for your business is no easy task. We get it, and we can help you get it. Start today, and we’ll be in touch personally to show you what quality IT support is all about.

Get Started Now!

IT-Support-MacBook_1

Trusted by Australian businesses & organisations

 

Trusted by Logo - 1

 

IT Support that fits like a glove

 
Enjoy your very own Office Solutions IT Support team that’s on hand to support your IT day in, day out. 
 
From adhoc Essentials IT that’s on tap and on the ball, to a dedicated Partner and all-inclusive Managed IT support, we have a wealth of IT Support services and transparent pricing that’s guaranteed to deliver more bang for your IT buck.

Essentials IT

 
Why you might want Essentials IT

AdHoc support

1 Hour rapid response

No lock-in contracts

On tap. On the ball.

When it hits the fan, hit us up. We’ll be there, springing into action like a surprisingly handsome band of IT superheroes to get you back up and running faster than ever before. 
 
That’s Essential IT Support.
 

 

Managed IT

 
Why you might want Managed IT

Set and Forget IT Support

Dedicated Partner

Stay one step ahead of downtime

Your IT. 100% our responsibility

Imagine driving to a meeting and getting green lights all the way. Now imagine your car is driving itself.
 
That’s how Managed IT Support feels. With a dedicated Partner and team all over every aspect of your IT – software, security, backups, hardware, the cloud, updates, maintenance, the works – you have nothing to do or worry about.
 
We’ll keep your IT purring, so you can focus on the important stuff.
 

 

What we can do for you

We prioritise getting you up and running.

If there’s a recurring or deep-seated issue, we will address it. Our immediate goal is to get you back in business ASAP and we do it by resolving your support tickets within the same day.

✔️ Prioritised incident resolution

✔️ All the IT support you need to get the job done

✔️ IT support you can count on

IT-Support-MacBook_2

We set the pace for your industry.

On average, we respond to high-priority incidents in only 3 minutes and normal incidents in just 18 minutes. Yes, that's fast, and you can ask our competitors.

✔️ Rapid-response IT support

✔️ Stay one step ahead of downtime

✔️ 24 x 7 x 365

IT-Support-MacBook_3

We give you a goldilocks team.

Not some vast team that doesn’t know you and is slow to react. Not a one-man band that lacks capacity. We give you a small-but-experienced team that’s just right.

✔️ IT requests on tap

✔️ Best practice standards

✔️ IT that works from day one

IT-Support-MacBook_4-1

We make IT happen

(and we have the stats to back it up)

12240 users

 

Users and growing

It's the number of users we currently support.

380 growing clients

 

Growing client base

We have clients that spans across Australia and beyond.

26 years

 

Years of service

We've been supporting Australian businesses since 1996.

8650 managed devices

 

Managed devices

It's the number of devices we currently support.

98.1 average

 

Tickets that meet SLA

The average number of tickets that will meet service-level agreements

These guys know IT! I have not worked with a better team in my IT career. These guys know IT and have assisted Syrah Resources for the last couple of years with various IT related problems and decisions. They are a great bunch of people and we value their input.

STEPHAN RHEEDER - SYRAH RESOURCES

Our OSIT team know our IT situation like the back of their hands and consequently, there are minimal issues. When there is a problem, it’s resolved quickly and efficiently.

MARK WAITE - YOUTH FUTURES

We rarely have issues with our IT, but when we have run into a problem, we just submit our ticket to Office Solutions knowing that they will get back to us promptly.

LEE PINKERTON - CAPE BOUVARD INVESTMENTS

What your peers think of Office Solutions IT

Based on 240+ reviews across these platforms
 

google reviews 192   cloudtango reviews 51

 

Find the right IT support for your business. Start here!

Hit the ground running, and keep running. 

Don't know how to get your business there? We can help!

Turn that IT frown upside down

IT isn’t supposed to distract you from the important stuff. It’s supposed to enable you to do more of it, more efficiently. And that’s our sole purpose at Office Solutions IT – delivering IT support services that take care of the complex business of managing IT, so you can focus on your business. Get in touch and find out more.