Case Study

Leaders in Commercial Hydraulics & Commercial Plumbing in Western Australia

Cooper & Jones Plumbing is a leading commercial hydraulic contracting company in Western Australia. They specialise in delivering large-scale hydraulic solutions to various sectors, including hospitals, schools, factories, laboratories, prisons, and shopping centres.

Their team of skilled and innovative professionals is dedicated to bringing unique projects up to industry standards, ensuring high-quality output and expertise.

Business Objectives

• Improve IT support
• Establish proactive IT
• Organise their IT assets

Executive Summary

Cooper & Jones improved their IT support with OSIT

Cooper & Jones have been experiencing challenges due to inadequate IT support, resulting in a compromised infrastructure that has adversely affected their operations over an extended period. Consequently, they have approached Office Solutions IT in search of a reliable IT support service that can provide sustained assistance to enhance operational efficiency in the long term.

The Challenges

Insufficient IT support and a lack of proactive solutions

The teams at Cooper & Jones were dealing with an unreliable infrastructure and did not have adequate IT support to function effectively without encountering occasional problems. Their devices and digital resources needed management to find unused IT assets and others that desperately need upgrades, which has been a key contributing factor to their challenges.

The Solution

Tailored managed IT service with a dedicated support team

Since 1996, Office Solutions IT has helped trade businesses move from reactive IT fixes to proactive managed services, and Cooper & Jones was no exception.

Office Solutions IT delivered a customised managed IT services package to Cooper & Jones, including an in-depth assessment of its IT environment conducted by a dedicated IT Partner and support team. This approach ensured a proactive and transparent way of managing technology challenges while keeping the business informed about the status and ongoing development of its IT infrastructure.

In addition, OSIT evaluated Cooper & Jones' IT systems, reviewing both software and hardware to identify what was performing well, what required improvement and what needed immediate attention. This assessment helped determine the most appropriate solutions and implementation timelines, enabling the business to operate more efficiently.

The Results

Improved IT performance with an all-inclusive managed IT support service

Thanks to OSIT’s managed IT services and a dedicated support team, Cooper & Jones now benefit from a more reliable IT environment that meets their expanding needs. They have streamlined their IT systems to ensure software and hardware are utilised effectively rather than collecting dust in their office.

They particularly appreciate the OSIT Support App, accessible to all our Managed IT clients, to easily submit their support requests and have their assigned support team address them promptly.