Voice over Internet Protocol (VoIP) is a newish solution that uses the Internet as the transmission medium for telephone calls. It is an increasingly popular alternative to the traditional PSTN/ISDN networks. A simple example of VOiP is Skype. We can provide solutions for both PSTN and VoIP.
VoIP solutions are proving to be far more cost effective than traditional systems. Usually, they are able to integrate with computer applications such as the address book in Outlook.
For distributed offices they can also offer the benefit of having multiple offices on the same phone system, with internal transfer of calls.
Two alternatives are on-Premise VoIP and Hosted VoIP. We can create these using products supplied by Mitel, Cisco, Auvaya, Polycom and Amcom.
These new phone systems support features like call transfers, voicemail, music on hold, reception module, boardroom conferencing, fax to email, call forwarding and so on.
Unified Communications extends the usual office telephone system to an integrated enterprise-wide communication services which:
Unified communications are based on Business Voice systems.
Our Unified Communications solutions are based on the Amcom IP Tel solution for your business. You can choose to include Outlook integration, desktop and soft phone integration, presence info and instant messaging, and smart phone application in your mix. (The smart phone application is a cool tool which enables you to use your work phone anywhere.)
IT isn’t supposed to distract you from the important stuff. It’s supposed to enable you to do more of it, more efficiently. And that’s our sole purpose at Office Solutions IT – delivering IT support services that take care of the complex business of managing IT, so you can focus on your business. Get in touch and find out more.