Case Study

Award-winning used oil recycler known for their resourceful hydrocarbon waste management services.

Wren Oil, established in 1981, is a leading oil recycling company in Australia, recognised for their "cradle to cradle" process that successfully recovers and reuses oils, which are then resold in the lubricant market. Their services include recycled oil productiion, base oil export, used oil collection, and hydrocarbon waste management. All their efforts are aimed at reducing carbon footprint and minimising the demand for natural resources.

Business Objectives

• Implement long-term network solutions
• Upgrade firewall hardware
• Proactive IT maintenance

Executive Summary

Wren Oil upgraded their network and firewall to improve IT stability

With approximately 50 to 100 employees, a reliable IT network and firewall are essential for Wren Oil's operational efficiency. Consequently, the Wren Oil team contacted OSIT for an IT project service, in addition to their Managed Service Agreement. Their goal was to strengthen their network and firewall to create a more reliable IT environment with fewer interruptions to daily work.  

The Challenges

Hidden network and firewall issues

Unseen network and firewall issues began to impact Wren Oil’s IT performance. Although they had consistently updated their IT systems, their hardware assets and devices eventually required upgrades to keep pace with on-going technological advancements. This upgrade is essential for maintaining their operational efficiency. So to address this issue, the Wren Oil team partnered with OSIT to enhance their IT systems and acquire proactive IT management to keep their operations runnng smoothly.

The Solution

Firewall and network upgrade with round-the-clock support

With support from Office Solutions IT and a Virtual Chief Information Officer (vCIO), Wren Oil received clear, practical advice for replacing and reusing hardware, along with a comprehensive plan that reduced disruptions to daily operations. This approach included resolving minor technical issues, upcycling equipment, and providing 24/7 monitoring and support—helping keep every site running smoothly while maximising the value and return on investment (ROI) from their hardware.

To minimise downtime, the upgrades were scheduled outside of business hours and were continuously monitored by a dedicated OSIT support team to maintain system stability.

The Results

Boosted IT ROI with proactive maintenance and 24/7 support

By upgrading their hardware and making the most of existing equipment, Wren Oil improved their IT performance and extended the life of their technology. This led to an increase in their overall IT return on investment (ROI).  The OSIT team also delivered long-term network and firewall solutions, which created a stable IT environment with minimal downtime and fast, reliable support.

As an existing client of OSIT, Wren Oil enjoys several benefits, including prompt IT help desk support, proactive maintenance, and 24/7 monitoring. These services ensure their operations run smoothly at all times, allowing them to maintain their mission of delivering excellent and innovative used oil collection and recycling services.