Case Study

Improving the quality of life for disabled individuals in the Peel Region for over 30 years

Midway Community Care (Midway) is a healthcare non-profit organisation dedicated to empowering people with disabilities. They offer a variety of inclusive support and development programs, including supported independent living, individualised living, community inclusion, flexible support, and independence development.

Founded in 1987, Midway continues to provide healthcare and assisted living services to the disabled community in the Peel Region, opening opportunities for disabled individuals to harness their economic, social, and cultural potential.

Business Objectives

• Improve IT infrastructure capabilities
• Enhance system reliability
• Acquire reliable 24/7 IT support

Executive Summary

Midway Community Care scaled their IT, increased IT security, with near 24/7 uptime

Recognising the crucial role IT plays in their mission to improve the lives of disabled individuals, Midway realised the need to enhance their existing IT systems, support, and cybersecurity to keep up with their growing operations. They sought a managed IT service provider with three decades of experience supporting Australian not-for-profits to strengthen their technical capabilities and better serve their community.

Midway partnered with Office Solutions IT to scale its IT support, from cloud services to cyber security, improving operational efficiency and helping maintain business uptime. 

The Challenges

IT limitations and the need for scalability and reliability

As their mission becomes increasingly critical to the community, Midway required a dependable IT system that could support daily operations, provide robust protection against cyber risks, and offer responsive assistance that is accessible at any time and from any location.

The Solution

OSIT implemented cloud and security solutions alongside hardware upgrades

To transition to an improved IT system, Midway was assigned a Virtual Chief Information Officer (vCIO) to evaluate their systems, provide actionable recommendations, and manage the implementation process to ensure that all objectives were met. 

These key solutions included transitioning to a hybrid cloud environment, implementing disaster recovery and other mitigation measures through Microsoft, and upgrading outgrown hardware to boost team member efficiency.

The Results

Improved IT performance with proactive managed support

With the upgraded IT support from Office Solutions IT, Midway now enjoys enhanced IT performance and minimal downtime. Their teams are also now more efficient in providing services to the community thanks to the new hardware.

Office Solutions IT’s transparency in service and billing has allowed Midway to track their spending and ensure they receive the best value for their investment. They also benefit from dedicated support, which includes their own vCIO and a team of IT engineers who have been involved in their IT management since the beginning. This continuous support helps maintain the high level of service they initially experienced and ensures that uptime remains a priority.

Throughout the upgrade process, the Midway team was actively engaged. They had a clear vision of their goals and appreciated Office Solutions IT’s openness and responsiveness to their concerns. As a result, they can now focus on their mission with confidence, knowing that their IT systems will function reliably at all times.