Case Study

Providing 24/7 compassionate support for young people facing homelessness.

Calvary Youth Services provides crisis accommodation and support programs for young people aged 15 to 25 in the Mandurah area, specifically targeting those who are experiencing homelessness. They offer safe and secure housing, along with support from Youth Support Workers and other professionals, to help individuals regain their stability.

Additionally, Calvary Youth Services offers recreational programs, alcohol and drug education, and access to external support services. Their aim is to empower struggling young people and assist them in developing essential life skills and coping strategies.

Business Objectives

• Reduce IT errors
• Improve IT support & response times
• Strengthen cyber security posture
• Optimise IT spending

Executive Summary

Calvary Youth Services enhanced their productivity and reduced system errors with OSIT

After relying on ad-hoc IT services for several years, Calvary Youth recognised the need to improve their IT landscape. They sought a comprehensive IT support service to address their technical issues, obtain 24/7 help desk support, enhance their security posture, and optimise their IT spending.

To meet these objectives, they worked with Office Solutions IT to design and implement a tailored IT solution that removed inefficiencies and helped improve their productivity. This upgrade allowed them to give even better support to struggling young adults in Mandurah.

The Challenges

Budget constraints and ad hoc solutions

Like many not-for-profit organisations, Calvary Youth Services faced funding limitations, which restricted their ability to invest in robust IT solutions. This reliance on sporadic IT services hindered their capacity to explore more comprehensive options and limited their operational efficiency to help more young adults in the community.

The Solution

Proactive Virtual CIO and IT health check

Knowing how important it was to review their IT systems before making big changes, Calvary Youth Services teamed up with an OSIT Virtual CIO to make sure their IT upgrade plans were on the right path.

The Virtual CIO carried out a detailed IT and security assessment and pinpointed key areas for improvement, especially in cyber security, and provided tailored solutions that supported Calvary Youth’s mission. Taking into account their budget constraints, the Virtual CIO also recommended IT solutions that fit within Calvary's financial capabilities without compromising quality.

This IT optimisation plan included proactive implementation, round-the-clock IT support, tailor-fit cyber security, and ongoing improvements.

The Results

Tailor-fit support with a stronger cyber security posture

Through face-to-face consultations and personalised attention from a dedicated Virtual CIO, Calvary Youth Services now enjoys peace of mind knowing their IT systems are on the right track to success. 

They’ve also streamlined important areas like Microsoft 365 and improved overall operational flexibility. With stronger security and compliance measures in place, they can confidently focus on supporting young adults while keeping data safe. Plus, Office Solutions IT's fast and reliable IT support has given their team added peace of mind.

Calvary Youth appreciated having a transparent IT provider that respects their budget and goals without pushing services and products. Today, the OSIT team continues to monitor Calvary's IT systems and provide proactive maintenance, ensuring all their IT is consistently supporting their mission every step of the way.