FAQ

The works. We can:

• Get your IT working (and keep it working) with our IT Support
• Improve your IT with our IT Project
• Improve IT flexibility and reduce costs with our Cloud
• Align your IT with your business strategy with our IT Management
• Keep your information safe with our Cyber Security
• Generate business value with our Advisory/vCIO

We even make a mean cup of coffee if you just want to talk about any of this stuff.

Whether you’ve got an IT project in mind, or we recommend a solution to a business challenge, chances are we’ve tackled a project just like it before. We’ve successfully completed thousands of IT projects, from helping a sole trader get setup on Office 365 with email and OneDrive for their files, through to getting mine sites in Mozambique up and running, so we know our stuff.

It isn’t (at least, not with us). We make it really easy with our tried-and-tested transition program, Switch IT. All we need is two hours of your time to answer some questions, then we’ll pick up the ball and run with it – and keep running – freeing you up to focus 100% on your work.

We’ll do all the running around and liaise with your previous IT provider. You can sit back and relax knowing there will be no password issues, no domain migration snags, and no software handover or transition problems. If only switching banks was so easy!

We’re here to help whenever you need us, but it couldn’t be easier to switch right now. Our tried-and-tested Switch IT transition program takes all the hassle out of switching – we’ll get all the information we need to pick up the ball and run with it in one upfront briefing. Think about it: How long will you spend dealing with the next IT hiccup or emergency that crops up, even if it’s just a problem with your laptop? You could be all set up and ready to go with us in the time it takes you to get back up and running, saving time and money from the get-go.

So, stop procrastinating and start enjoying made-to-measure It solutions that will save you time, money and stress, so you can focus on your work and business. Get the ball rolling.

Before you start talking to IT service providers, you need to be clear about what’s important for your business? What are your priorities? What challenges and opportunities are heading your way?

With these things in mind, you then need to ask prospective IT partners direct questions, such as: What are your response and resolution times? Would you recommend regular IT health checks? (Hint: the answer to that one should be ‘Yes’.) Can we engage you on a fixed-fee or contract basis? (Again, you’re looking for a ‘Yes’.)

If you’d like some more tips and pointers, contact us for our ‘Five things you need to ask your IT support provider’ crib sheet.

We actively seek feedback, good and bad. We believe it’s the only way for us to learn, grow, and continually improve. That’s why, after every job we complete, you’ll receive an email with a happy face and a sad face – if you click on the sad face a few things will happen.

First, a partner will reach out to you the same day to find out why you’re unhappy and work out what we can do to fix it. From there, we’ll resolve the problem, keeping you in the loop every step of the way.

Yes, we work really hard at this – you could say we’re very proactive about ensuring we’re proactive! We have a bunch of services that are designed to help us to help you get on the front foot.

From IT budgeting for the year ahead, to IT consumption analysis (where we look at where our time’s spent and find solutions to minimise that spend), to upgrade and replacement planning, to identifying and rectifying underlying problems so they never become recurring issues, we never stop looking for ways to ensure you’re getting the most out of our IT expertise and your IT budget.

We’d encourage you to check out our IT Management and Advisory services to learn more.

It depends on your plan. Generally, our payment terms are 30 days; however, we have tighter 14-day payment terms for our Essentials plan. Find out more about our IT Support plans.

You’ve got better things to do than spend time worrying about IT or, worse still, trying to fix issues. IT is there to help you do more with your time, not less! We get it, and we’ll help you save time every day. Here are some of the key ways we’ll take the pressure off:

1. Switch IT. Our onboarding program ensures we hit the ground running, and keep running – we just need two hours of your time, then we’ll take care of everything.
2. Regular IT health checks. Conducted by your dedicated Partner, our health checks make sure we identify and rectify issues before they disrupt your business.
3. Strategic planning. We’ll help you plan a year or more in advance, so your people always have the technology they need to work as productively, collaboratively and seamlessly as possible. No more after-hours panics and last-minute scrabbles for new IT resources.

A fixed-fee contract is arguably one of the best ways to ensure you’re getting the best value for money from any IT support provider.

We help our clients get the most out of their IT budget in all sorts of ways, but they generally break down into three key areas:

1. By keeping you up and running, fixing issues promptly, conducting regular IT health checks and identifying potential problems before they disrupt your business productivity.
2. By providing flexible and fixed-fee plans so you’re never paying for stuff you don’t need.
3. B regularly reviewing your IT expenditures. You’d be amazed how much money we can save for you, from renegotiating subscriptions and contracts (internet, phones, backups…), through to using our buying power to reduce your hardware and software costs.

Got a question? We’ve got the answer.

If there’s one thing we love as much as technology and the way it can transform your life and business, it’s talking about technology. That’s why we also love it when people ask us IT questions. And it’s why we’ve put together this extensive FAQs page.