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IT SUPPORT
(without the wait)

When your IT stops working, so do you. We get it. And we get onto it. ASAP.

Time’s up for downtime

If there’s anything worse than seeing your IT go down, it’s waiting for help. Minutes feel like hours, and you feel like throwing in the towel.

Not so with Office Solutions IT. We’re built for speed, just like Usain Bolt. Only without the Lycra.

SEE HOW WE CAN HELP

Office Solutions IT support engineers

What we do

We set the pace for our industry. Fact.

On average, we respond to to high-priority issues in only three minutes and normal issues in just 18 minutes. That's fast. Just ask our competitors.

We prioritise getting you up and running

If there’s a recurring or deep-seated issue, we’ll address it. But our immediate goal is to get you back in business. ASAP.

We give you a Goldilocks team

Not some vast team that doesn’t know you and is slow to react. Not a one-man band that lacks capacity. We give you a small-but-experienced team that’s juuuuust right.

We report and benchmark our performance

We’ll monitor your team’s performance, so if we don’t live up to your expectations, if we miss the mark, if we’re tardy in any way, we’ll hold our hands up and make amends.

We hit the ground running, and keep running

Our streamlined Switch IT onboarding process ensures we have all the information we need to take the lead on your IT from day one and into the future. One handover. No need to bother you unnecessarily ever again.

We conduct health checks to keep your IT in shape

From our initial health check, to the ongoing check-ups we conduct, we always have a 360˚ view of your IT setup, so we can identify issues proactively, before they become problems.

“We rarely have issues with our IT, but when we have run into a problem, we just submit our ticket to Office Solutions IT knowing that they will get back to us promptly.”

LEE PINKERTON - CAPE BOUVARD INVESTMENTS

“I can’t fault OSIT’s rapid-response IT support. If I report an issue, they’re there straight away, finding a way to get me back online. It’s so reassuring, and definitely one less thing to worry about.”

DEBBIE WHITING - UTOPIA FINANCIAL SERVICES