Essential IT Support

• Access to our Support App, a tool that allows you to log, view, approve and manage requests, chat with our team, schedule office visits, meetings and more.

• Windows and other Microsoft updates will be automatically installed. Any updates which require manual installation are not included.

• All-day, everyday health monitoring of your laptops, desktops, and servers. Up to 15 devices are included.

• An annual IT Needs Analysis meeting with a Partner or Lead Engineer.

Why you might want this:

✔️ Live monitoring

✔️ Hassle free updates

✔️ Stay one step ahead of downtime

Millions of spam emails are distributed world-wide every single day. Sadly, all it takes is one to cause serious damage to your business. The good news is, we’ll filter your incoming email through our intelligent Anti-Spam filters to strip out the malicious content so you’re free to focus on looking after your customers and building your business.

No risk. No spam. Just a tidy inbox of risk-free reading.

Why you might want this:

✔️ Stops spam cluttering up inbox and slowing down productivity

✔️ Protection from users interacting with malicious emails

✔️ Reduce the risk of spreading infected emails throughout your organisation

We’ll look after the live anti-virus scanning and automated malware notifications, so you’re free to focus on looking after your customers and building your business.

Why you might want this:

✔️ Peace of mind protection from known trojans, spyware and malware

✔️ Protect your team from phishing attacks and data theft

✔️ Intrusion protection from hackers

Allow us to show you what a secure internet environment looks like with a secure gateway that sits between your team members and their interactions with the web. From preventing sensitive data sharing and social media use, to identifying data-stealing malware, your team will be blocked from visiting any suspicious websitesso you can relax knowing we’ll safeguard the privacy of your business data and your customers.

Why you might want this:

✔️ Protection from users visiting malicious websites

✔️ Protection from cloned websites designed to steal data

✔️ Safeguard your business data

But we know using a unique and complex password for every single online account is easier said than done. Which is why our Managed Password Manager remembers all your passwords across all your devices, so you don’t have to. It will even generates secure passwords for you automatically whenever you sign up for something new.

Why you might want this:

✔️ Fast access to unique and complex passwords for every account

✔️ Share passwords securely and effortlessly

✔️ Protection from easy to hack passwords

With malware able to morph into seemingly harmless content to evade your security systems, it means there’s more to fighting off cyber-attacks than updating your anti-virus and hiding behind a spam filter in the hope that your business wins a game of hide and seek.

Unlike an anti-virus suite, that compares your files with a list of known viruses, we’ll deploy a 24x7 Breach Detection service to continuously monitor the behaviour of your files for unusual activity. This means we’ll get automatic notification of threats to your business before they can damage your files – or your business - even if they evade front line defences.

Why you might want this:

✔️ Peace of mind 24x7x365 monitoring

✔️ Rapid response to unusual file activity

✔️ Protection from malware that has breached your front line defences

 

Our granular mailbox recovery system means you can relax knowing we’ll be on hand to restore your emails, attachments, calendars or contacts, so you can get back to business, fast. 

This service is available with either 3 or 7 year data retention periods.

Why you might want this:

✔️ Email recovery

✔️ Protection against accidental and intentional email loss

✔️ Get back to business fast

Our Managed Complete Backup for Microsoft 365 means you can avoid the unnecessary risks of accidental – or intentional - data loss and have complete control of your Microsoft 365 data. Our automated background tasks will back up your M365 business environment,  including your Outlook, SharePoint, OneDrive and Teams data (Teams chat data not included due to Microsoft limitations), so we can easily browse versions and quickly restore mailboxes, folders or other items. 

This service is available with either 3 or 7 year data retention periods.

Why you might want this:

✔️ Risk-free automated data backups

✔️ Granular recovery of Outlook, SharePoint, OneDrive and Teams data

✔️ Comprehensive protection against accidental or intentional data loss

Why you might want this:

✔️ On-site support

✔️ Same hourly rate

✔️ Scheduled at your convenience

 

 

Free Quote Request

The Gold Standard in Protection from malware, viruses, and ransomware

Application Whitelisting provides protection against ransomware, viruses, and other software-based threats.

This solution allows users to request access to new applications before they are run.
It works on a cloud-based platform sending email reports(optional) and provides us with additional application insight to better protect your business.

Why you might want this:

✔️ Block applications from accessing data

✔️ Block applications from accessing system resources

✔️ Stop untrusted software from running on your systems

Is your information for sale on the Dark Web?

Our staff will receive a report when a breach occurs and alerts you to the impacted account and credentials. If the item is of concern they will work with you through a process to best remediate the breach.

Have us compile a complementary scan of the Dark Web - Click here.

Remediation of issues is not included in this Managed Service.

Why you might want this:

✔️ Identify breached accounts

✔️ Identify your exposure

✔️ Leverage our alerts and process

Better manage and protect your critical data

Features that prevent users and attackers from copying data outside of your organisation combined with features that automatically encrypt your documents grant complete peace of mind when it comes to protecting your intellectual property.

For example, a user that copies data to a USB drive or Dropbox is still able to see and use that data. However, unbeknownst to them that data is encrypted. If the user leaves your organization or attempts to share that data with a 3rd party, it will not be decrypted and is unable to be accessed.

Due to the requirements of this service, a Microsoft 365 Business Premium license is required.

The features of this service are:

• Manage how users access company data from Mobile Devices. Encrypt company data on mobile devices and require users to use a PIN or Fingerprint to access company data. Allows for company data to be remotely wiped from devices at any time.
• Customised data alerts and automatic blocks when confidential information is attempted to be shared or sent outside the business. We sit down with you to customise a policy specific to your business. This can include Emails, OneDrive, SharePoint, and Teams.
• Email encryption protects emails from prying eyes, ensures only the recipient can read the sent email and/or attachment and is unable to forward it. Using this function, you can also recall emails by revoking access to sent messages stopping the recipient from being able to open or view the message.

If you have Microsoft 365 E3/E5 license or Microsoft EMS E3/E5, we can leverage those to provide additional protection:

• Create a custom security portal that provides insigh into user activity in SharePoint, cloud apps, office apps and Azure. Customise alerts and review if users and downloading large numbers for SharePoint documents, using suspicious cloud applications, or signing in from odd locations.
• Use sensitivity labels to manage document permissions including to set watermarks, headers and footers and encrypt documents when saved from inside your existing office apps. Auto-labelling allows documents to be managed by what they contain, automatically encrypting documents and automatically applying permissions.
• Protect your information by encrypting your data the moment it leaves SharePoint or OneDrive allowing only your users to access that data. If a user leaves the business, they will be locked out access to that data by removing, there ability to decrypt it. You can also manage if certain items can have text copied from them, able to be printed, and much more.

Why you might want this:

✔️ Classify and dictate how your users interact with your data

✔️ Encrypt documents taken outside the business

✔️ Alert on external user logins from odd times and locations

✔️ Manage and Encrypt data at rest on mobiles

✔️ Automatically determine and restrict access to sensitive data

Keep on top of your business's security needs

This is done through ongoing user education, monitoring of threats both internal and external and preventing users from doing the wrong thing.

The features of Managed Security Proactive are:

• Prevents users from opening malicious websites both in and out of the office. Malicious websites can include websites with viruses, or fake websites that attempt to trick users into entering their credentials.
• Breach detection software that checks computers for signs of intrusion and detects if malicious changes have been made. This is often refered to as looking for Indicators of Compromise (IOC's), by looking at how the system and applications are configured. For example, a attackers persistance in registry or task scheduler will be detected by this but not by antivirus software.
• Regular fake phishing emails sent to your users. These are used to identify and train your users to identify phishing threats. A full report is sent to you including which emails fooled which users.
• Dark Web Monitoring of user credentials. Any users’ passwords that are for sale on the dark web will be immediately reported on so that remedial action can be taken. This service includes 1 monitored domain. Additional domains can be purchased with Managed Dark Web Monitoring service.
• Continual monitoring and Vulnerability Scanning of services that are exposed to the public internet to determine if they are safe to keep publicly facing.
• An annual password audit, where the passwords for all users are brute-forced and vulnerable passwords are revealed. (On-Premises Domain Controller Required)
• Customised Cyber Security Awareness Training. An annual training session designed to keep your users up to date with security trends, threats, and the latest tips to stay safe. Can be customised and run at a location of your choosing, with only your users invited to attend.

If you have Microsoft 365 Business Premium license (or above), we can leverage that to provide additional protection:

• Lock down computers to harden them against a potential breach, such as stopping macros from running in office apps.
• Add password protection to Windows/Azure that compares new passwords against a global banned list to stop users from using known bad or easily guessed passwords.

Why you might want this:

✔️ Regular Password Auditing

✔️ Stop the creation of bad passwords

✔️ Attack Surface Reduction (Requires Intune)

✔️ Monitor for bata breaches on the dark web

✔️ Detect malware running in your environment

✔️ Scan/Monitor your publicly facing services for Vulnerabilities

✔️ Test your employees with email campaigns

✔️ Keep Employees Security Aware with Regular Training